6 Important Healthcare Chatbot Use Cases in 2024

If navigating the intricacies of chatbot development for healthcare seems daunting, consider collaborating with experienced software engineering teams. The efficiency of appointment scheduling via chatbots significantly reduces waiting times, enhancing the overall patient experience. In fact, 78% of surveyed physicians consider this application one of the most innovative and practical features https://chat.openai.com/ of chatbots in healthcare (Source ). Talking about healthcare, around 52% of patients in the US acquire their health data through healthcare chatbots, and this technology already helps save as much as $3.6 billion in expenses (Source ). Once this data is stored, it becomes easier to create a patient profile and set timely reminders, medication updates, and share future scheduling appointments.

WHO then deployed a Covid-19 virtual assistant that contained all these details so that anyone could access information that is valuable and accurate. Because of the AI technology, it was also able to deploy the bot in 19 different languages to reach the maximum demographics. With just a fraction of the chatbot pricing, bots fill in the roles of healthcare professionals when need be so that they can focus on complex cases that require immediate attention.

Using chatbots in healthcare helps handle some of these problems by streamlining communications with insurers. A chatbot can make it easier for patients to get basic answers about their medical benefits, and they’ll be more likely to understand medical bills. Chatbots are all the rage, so it’s no surprise that healthcare chatbots are gaining traction and attracting interest from entrepreneurs, venture capitalists, and patient advocates alike. Notably, as per a survey conducted by Statista, an average of 42.75% of Clinicians believe that patients will use chatbots for treatment on a wide scale in the future. Between the appointments, feedback, and treatments, you still need to ensure that your bot doesn’t forget empathy.

You can guide the user on a chatbot and ensure your presence with a two-way interaction as compared to a form. Once you integrate the chatbot with the hospital systems, your bot can show the expertise available, and the doctors available under that expertise in the form of a carousel to book appointments. You can also leverage multilingual chatbots for appointment scheduling to reach a larger demographic. Chatbots in healthcare contribute to significant cost savings by automating routine tasks and providing initial consultations. This automation reduces the need for staff to handle basic inquiries and administrative duties, allowing them to focus on more complex and critical tasks.

Patients can talk about their stress, anxiety, or any other feelings they’re experiencing at the time. This can provide people with an effective outlet to discuss their emotions and deal with them better. A patient can open the chat window and self-schedule a visit with their doctor using a bot. Just remember that the chatbot needs to be connected to your calendar to give the right dates and times for appointments. After they schedule an appointment, the bot can send a calendar invitation for the patient to remember about the visit. They communicate with your potential customers on Messenger, send automatic replies to Instagram story reactions, and interact with your contacts on LinkedIn.

The process of filing insurance inquiries and claims is standardized and takes a lot of time to complete. The solution provides information about insurance coverage, benefits, and claims information, allowing users to track and handle their health insurance-related needs conveniently. These health chatbots are better capable of addressing the patient’s concerns since they can answer specific questions.

Patients appreciate that using a healthcare chatbot saves time and money, as they don’t have to commute all the way to the doctor’s clinic or the hospital. Furthermore, if there was a long wait time to connect with an agent, 62% of consumers feel more at ease when a chatbot handles their queries, according to Tidio. As we’ll read further, a healthcare chatbot might seem like a simple addition, but it can substantially impact and benefit many sectors of your institution. Every company has different needs and requirements, so it’s natural that there isn’t a one-fits-all service provider for every industry. Do your research before deciding on the chatbot platform and check if the functionality of the bot matches what you want the virtual assistant to help you with. Chatbots for mental health can help patients feel better by having a conversation with the person.

If you are new to the process, reach out for help to start on the right path. As we navigate the evolving landscape of healthcare, the integration of AI-driven chatbots marks a significant leap forward. These digital assistants are not just tools; they represent a new paradigm in patient care and healthcare management. Embracing this technology means stepping into a future where healthcare is more accessible, personalized, and efficient. The journey with healthcare chatbots is just beginning, and the possibilities are as vast as they are promising.

With that being said, we could end up seeing AI chatbots helping with diagnosing illnesses or prescribing medication. We would first have to master how to ethically train chatbots to interact with patients about sensitive information and provide the best possible medical services without human intervention. If patients have started filling out an intake form or pre-appointment form on your website but did not complete it, send them a reminder with a chatbot. Better yet, ask them the questions you need answered through a conversation with your AI chatbot. This allows for a more relaxed and conversational approach to providing critical information for their file with your healthcare center or pharmacy. Set up messaging flows via your healthcare chatbot to help patients better manage their illnesses.

Example of a medical chatbot

What’s more—bots build relationships with your clients and monitor their behavior every step of the way. This provides you with relevant data and ensures your customers are happy with their experience on your site. Chatbots collect minimal user data, often limited to necessary medical information, and it is used solely to enhance the user experience and provide personalized assistance.

Everyone who has ever tried smart AI voice assistants, such as Alexa, Google Home, or Siri knows that it’s so much more convenient to use voice assistance than to type your questions or commands. About 67% of all support requests were handled by the bot and there were 55% more conversations started with Slush than the previous year. Sign-up forms are usually ignored, and many visitors say that they ruin the overall website experience. Bots can engage the warm leads on your website and collect their email addresses in an engaging and non-intrusive way.

It’s inevitable that questions will arise, and you can help them submit their claims in a step-by-step process with a chatbot or even remind them to complete their claim with personalized reminders. So, how do healthcare centers and pharmacies incorporate AI chatbots without jeopardizing patient information and care? In this blog we’ll walk you through healthcare use cases you can start implementing with an AI chatbot without risking your reputation.

The introduction of AI-driven healthcare chatbots marks a transformative era in the rapidly evolving world of healthcare technology. This article delves into the multifaceted role of healthcare chatbots, exploring their functionality, future scope, and the numerous benefits they offer to the healthcare sector. We will examine various use cases, including patient engagement, triage, data analysis, and telehealth support.

To which aspects of chatbot development for the healthcare industry should you pay attention? As patients continuously receive quick and convenient access to medical services, their trust in the chatbot technology will naturally grow. Healthcare chatbots can locate nearby medical services or where to go for a certain type of care.

Pick the AI methods to power the bot

Using Conversational AI for the healthcare industry makes it easy for patients to access healthcare during emergencies, no matter where they are located. An example of a healthcare chatbot is Babylon Health, which offers AI-based medical consultations and live video sessions with doctors, enhancing patient access to healthcare services. One of the most impactful roles of healthcare chatbots is in health education.

Because the last time you had the flu and searched your symptoms on Google, it made you paranoid. Furthermore, since you can integrate the bot with your internal hospital system, the bot can seamlessly transfer the data into it. It saves you the hassle of manually adding data and keeping physical copies that you fetch whenever there’s a returning patient.

Every customer wants to feel special and that the offer you’re sending is personalized to them. They can track the customer journey to find the person’s preferences, interests, and needs. No wonder the voice assistance users in the US alone reached over 120 million in 2021. Also, ecommerce transactions made by voice assistants are predicted to surpass $19 billion in 2023.

Use an AI chatbot to send automated messages, videos, images, and advice to patients in preparation for their appointment. The chatbot can easily converse with patients and answer any important questions they have at any time of day. The chatbot can also help remind patients of certain criteria to follow such as when to start fasting or how much water to drink before their appointment. An AI chatbot can quickly help patients find the nearest clinic, pharmacy, or healthcare center based on their particular needs. The chatbot can also be trained to offer useful details such as operating hours, contact information, and user reviews to help patients make an informed decision.

As AI continues to advance, we can anticipate an even more integrated and intuitive healthcare experience, fundamentally changing how we think about patient care and healthcare delivery. Chatbots streamline patient data collection by gathering essential information like medical history, current symptoms, and personal health data. For example, chatbots integrated with electronic health records (EHRs) can update patient profiles in real-time, ensuring that healthcare providers have the latest information for diagnosis and treatment. Chatbots significantly simplify the process of scheduling medical appointments. Patients can interact with the chatbot to find the most convenient appointment times, thus reducing the administrative burden on hospital staff.

In addition, nursing schools can use chatbots in place of humans to schedule appointments during non-school hours. For example, a school nurse could schedule doctor visits for sports injuries at 9 p.m., once offices have closed for the day but still provide access and care before school starts again in the morning. One of the most common healthcare chatbot use cases is providing medical information. These AI-based algorithms train on vast healthcare data, including information about diseases, diagnoses, treatments, and potential markers. Healthcare insurance claims are complicated, stressful, and not something patients want to deal with, especially if they are in the middle of a health crisis. Using an AI chatbot for health insurance claims can help alleviate the stress of submitting a claim and improve the overall satisfaction of patients with your clinic.

They can be powered by AI (artificial intelligence) and NLP (natural language processing). There are countless opportunities to automate processes and provide real value in healthcare. Offloading simple use cases to chatbots can help healthcare providers focus on treating patients, increasing facetime, and substantially improving the patient experience. It does so efficiently, effectively, and economically by enabling and extending the hours of healthcare into the realm of virtual healthcare. There is a need and desire to advance America’s healthcare system post-pandemic.

Voice bots facilitate customers with a seamless experience on your online store website, on social media, and on messaging platforms. They engage customers with artificial intelligence communication and offer personalized solutions to shoppers’ requests. You can foun additiona information about ai customer service and artificial intelligence and NLP. But then it can provide the client with your business working hours if it’s past that time, or transfer the customer to one of your human agents if they’re available. Or maybe you just need a bot to let people know when will the customer support team be available next.

That’s why chatbots flagging up any suspicious activity are so useful for banking. You can send the confirmation number to your client straight after their order is processed. Another example of a chatbot use case on social media is Lyft which enabled its clients to order a ride straight from Facebook Messenger or Slack.

• Managing appointments is one of the more tasking operations in the hospital.
• Trained in cognitive behavioral therapy (CBT), it helps users through simple conversations.
• With AI technology, chatbots can answer questions much faster – and, in some cases, better – than a human assistant would be able to.
• The chatbot called Aiden is designed to impart CPR and First Aid knowledge using easily digestible, concise text messages.
• In 2022, The Healthcare industry has become the most imperative and vital for survival.

This allows for fewer errors and better care for patients that may have a more complicated medical history. The feedback can help clinics improve their services and improve the experience for current and future patients. Overall, this data helps healthcare businesses improve their delivery of care. Patients can easily book, reschedule, or cancel appointments through a simple, conversational interface. This convenience reduces the administrative load on healthcare staff and minimizes the likelihood of missed appointments, enhancing the efficiency of healthcare delivery. Chatbots provide 24/7 availability, allowing patients to access information and support whenever needed, increasing their engagement with the healthcare system.

However, chatbot solutions for the healthcare industry can effectively complement the work of medical professionals, saving time and adding value where it really counts. A medical facility’s desktop or mobile app can contain a simple bot to help collect personal data and/or symptoms from patients. By automating the transfer of data into EMRs (electronic medical records), a hospital will save resources otherwise spent on manual entry.

In the near future, healthcare chatbots are expected to evolve into sophisticated companions for patients, offering real-time health monitoring and automatic aid during emergencies. Yes, many healthcare chatbots can act as symptom checkers to facilitate self-diagnosis. Users usually prefer chatbots over symptom checker apps as they can precisely describe how they feel to a bot in the form of a simple conversation and get reliable and real-time results. AI chatbots with natural language processing (NLP) and machine learning help boost your support agents’ productivity and efficiency using human language analysis. You can train your bots to understand the language specific to your industry and the different ways people can ask questions. So, if you’re selling IT products, then your chatbots can learn some of the technical terms needed to effectively help your clients.

Discover how Inbenta’s AI Chatbots are being used by healthcare businesses to achieve a delightful healthcare experience for all. Infobip can help you jump start your conversational patient journeys using AI technology tools. Get an inside look at how to digitalize and streamline your processes while creating ethical and safe conversational journeys on any channel for your patients. Instead of waiting on hold for a healthcare call center and waiting even longer for an email to come through with their records, train your AI chatbot to manage this kind of query. You can speed up time to resolution, achieve higher satisfaction rates and ensure your call lines are free for urgent issues.

Medly Pharmacy Delivery App provides a faster and easier way to refill patient prescriptions. Patients can ask doctors to send pills to Medly, and the app informs users when they have a new drug available for delivery. This application of Chatbot gained wide-scale popularity under the wrath of the Covid-19 Pandemic. Worldwide, multiple countries developed chatbot-based applications that provide users information on their infection risk based on queries and GPS access. In fact, they are sure to take over as a key tool in helping healthcare centers and pharmacies streamline processes and alleviate the workload on staff. Anything from birthday wishes, event invitations, welcome messages, and more.

These chatbot providers focus on a specific area and develop features dedicated to that sector. So, even though a bank could use a chatbot, like ManyChat, this platform won’t be able to provide for all the banking needs the institution has for its bot. Therefore, you should choose the right chatbot for the use cases that you will need it for.

Wellness programs, or corporate fitness initiatives, are gaining popularity across organizations in all business sectors. Studies show companies with wellness programs have fewer employee illnesses and are less likely to be hit with massive health care costs. You visit the doctor, the doctor asks you questions about what you’re feeling to reach a probable diagnosis. Based on these diagnoses, they ask you to get some tests done and prescribe medicine.

healthcare chatbot

This feedback concerning doctors, treatments, and patient experience has the potential to change the outlook of your healthcare institution, all via a simple automated conversation. For instance, if a part of your hospital just works for patient satisfaction and reporting, the waiting time is zero, and with less effort, patients get a response to their queries. Today’s healthcare chatbots are obviously far more reliable, effective, and interactive. As advancements in AI are ever evolving and ameliorating, chatbots will inevitably perform a range of complex activities and become an indispensable part of many industries, mainly, healthcare. You have probably heard of this platform, for it boasts of catering to almost 13 million users as of 2023. Ada Health is a popular healthcare app that understands symptoms and manages patient care instantaneously with a reliable AI-powered database.

Chatbot becomes a vital point of communication and information gathering at unforeseeable times like a pandemic as it limits human interaction while still retaining patient engagement. Hence, it’s very likely to persist and prosper in the future of the healthcare industry. Everyone wants a safe outlet to express their innermost fears and troubles Chat PG and Woebot provides just that—a mental health ally. It uses natural language processing to engage its users in positive and understanding conversations from anywhere at any time. A healthcare chatbot also sends out gentle reminders to patients for the consumption of medicines at the right time when requested by the doctor or the patient.

You can use chatbots to guide your customers through the marketing funnel, all the way to the purchase. Bots can answer all the arising questions, suggest products, and offer promo codes to enrich your marketing efforts. Chatbots can use text, as well as images, videos, and GIFs for a more interactive customer experience and turn the onboarding into a conversation instead of a dry guide. So, you can save some time for your customer success manager and delight clients by introducing bots that help shoppers get to know your system straight from your website or app.

What are the business benefits of using chatbots in healthcare?

This shows that some topics may be embarrassing for patients to discuss face-to-face with their doctor. A conversation with a chatbot gives them an opportunity to ask any questions. Instagram bots and Facebook chatbots can help you with your social media marketing strategy, improve your customer relations, and increase your online sales.

Chatbots are seen as non-human and non-judgmental, allowing patients to feel more comfortable sharing certain medical information such as checking for STDs, mental health, sexual abuse, and more. Questions like these are very important, but they may be answered without a specialist. A chatbot is able to walk the patient through post-op procedures, inform him about what to expect, and apprise him when to make contact for medical help. The chatbot also remembers conversations and can report the nature of the patient’s questions to the provider. This type of information is invaluable to the patient and sets-up the provider and patient for a better consultation. The healthcare chatbot provides a valuable service by handling non-emergency prescription refills.

Find out where your bottlenecks are and formulate what you’re planning to achieve by adding a chatbot to your system. Do you need to admit patients faster, automate appointment management, or provide additional services? The goals you set now will define the very essence of your new product, as well as the technology it will rely on. After the patient responds to these questions, the healthcare chatbot can then suggest the appropriate treatment. The patient may also be able to enter information about their symptoms in a mobile app. With AI technology, chatbots can answer questions much faster – and, in some cases, better – than a human assistant would be able to.

The idea of a digital personal assistant is tempting, but a healthcare chatbot goes a mile beyond that. From patient care to intelligent use of finances, its benefits are wide-ranging and make it a top priority in the Healthcare industry. Healthcare chatbots enable you to turn all these ideas into a reality by acting as AI-enabled digital assistants. It revolutionizes the quality of patient experience by attending to your patient’s needs instantly. Bots can also help customers keep their finances under control and give clients quick financial health checks. Chatbots can communicate with the customer and give the most relevant advice based on the individual’s situation and financial history.

Pick the chatbot that has the right functionality for your business needs. This way, you will get more usage out of it and have more tasks taken off your shoulders. And, in the long run, you will be much happier with your investment seeing the great results that the bot brings your company. Data privacy is always a big concern, especially in the financial services industry. This is because any anomaly in transactions could cause great damage to the client as well as the institute providing the financial services.

In addition, by handling initial patient interactions, chatbots can reduce the number of unnecessary in-person visits, further saving costs. A chatbot can offer a safe space to patients and interact in a positive, unbiased language in mental health cases. Mental health chatbots like Woebot, Wysa, and Youper are trained in Cognitive Behavioural Therapy (CBT), which helps to treat problems by transforming the way patients think and behave.

Healthcare chatbots find valuable application in customer feedback surveys, allowing bots to collect patient feedback post-conversations. This can involve a Customer Satisfaction (CSAT) rating or a detailed system where patients rate their experiences across various services. Once again, answering these and many other questions concerning the backend of your software requires a certain level of expertise. Make sure you have access to professional healthcare chatbot development services and related IT outsourcing experts.

These chatbots serve as accessible sources of non-technical medicinal information for patients, effectively reducing the workload of call center agents (Source ). Doctors can receive regular automatic updates on the symptoms of their patients’ chronic conditions. Livongo streamlines diabetes management through rapid assessments and unlimited access to testing strips. Cara Care provides personalized care for individuals dealing with chronic gastrointestinal issues. Healthcare chatbots help patients avoid unnecessary tests and costly treatments, guiding them through the system more effectively.

These requests don’t warrant a phone call, but they are inconvenient and time-consuming without technology. The healthcare industry is increasingly focused on using data analytics to improve the quality of care and reduce costs. It includes analyzing patient data from electronic health records (EHRs) and providing more reliable information about individual patients and populations. Megi Health Platform built their very own healthcare chatbot from scratch using our chatbot building platform Answers. The chatbot helps guide patients through their entire healthcare journey – all over WhatsApp. Before a diagnostic appointment or testing, patients often need to prepare in advance.

This type of chatbot app provides users with advice and information support, taking the form of pop-ups. Informative chatbots offer the least intrusive approach, gently easing the patient into the system of medical knowledge. That’s why they’re often the chatbot of choice for mental health support or addiction rehabilitation services. Chatbot solution for healthcare industry is a program or application designed to interact with users, particularly patients, within the context of healthcare services.

Each of these use cases demonstrates the versatility and effectiveness of healthcare chatbots in enhancing patient care, streamlining operations, and improving overall healthcare delivery. Patients suffering from mental health issues healthcare chatbot use case diagram can seek a haven in healthcare chatbots like Woebot that converse in a cognitive behavioral therapy-trained manner. According to an MGMA Stat poll, about 49% of medical groups said that the rates of ‘no-shows‘ soared since 2021.

Her aim is to provide knowledge to users by sharing the knowledge about the latest trends about contact centers. Chatbots are also great for conducting feedback surveys to assess patient satisfaction. But, these aren’t all the ways you can use your bots as there are hundreds of those depending on your company’s needs. Finance bots can effectively monitor and identify any warning signs of fraudulent activity, such as debit card fraud. And if an issue arises, the chatbot immediately alerts the bank as well as the customer.